Workamajig Review: Powerful Resource Management with a Few Rough Edges

When it comes to agency resource management platforms, Workamajig stands out. Not because it tries to do everything, but because it focuses on doing a very specific set of things really well. Over the past five years, the project management software space has rapidly evolved to meet a wide range of business needs.

Workamajig took a different approach.

Instead of chasing every feature trend, it doubled down on solving a core set of problems for full-service agencies and web development teams. In this review, we’ll explore some of the platform’s standout features, highlight areas where it struggles, and help you decide if it’s a good fit for your agency.

1. Recurring Tasks and Long-Term Planning Done Right

One of the most frustrating challenges in many project management tools is handling recurring or long-term tasks. Some platforms rely heavily on automation, while others require you to manually recreate tasks over and over.

Workamajig offers a better solution.

Its spreadsheet-style grid lets project managers input and adjust hourly estimates across a timeline with ease. This design makes it simple to plan variations in workload and adapt as projects evolve. The result is smoother forecasting and much more reliable capacity planning.

Aside from Toggl Plan, I haven’t seen another platform handle this particular use case as effectively. If your team works on large, long-duration projects, this feature alone makes Workamajig a standout choice. On the other hand, it may not be the best fit for smaller, fast-paced creative teams that thrive on quick wins and rapid turnarounds.

2. Straightforward Time Tracking With Built-In Flexibility

Workamajig’s time tracking tools are intuitive and effective. The platform balances flexibility with control, helping teams log time accurately while preventing billing errors.

The Google Calendar integration could use improvement. In my experience, the best workaround is to establish a designated task within each project where stakeholders consistently log meeting time. This keeps the time tracking process simple and clear, while minimizing reliance on clunky integrations.

Success here depends heavily on how the project structure is set up. A streamlined, standardized structure encourages team adoption. Overcomplicated project setups, on the other hand, can make time tracking feel burdensome. If the right balance is struck, Workamajig’s time tracking becomes a powerful foundation for agency operations.

3. Reporting That Drives Real Decisions

Reporting is where Workamajig truly excels.

Once time tracking is in place, the platform’s reporting features unlock an impressive range of possibilities. You can build custom reports with calculated columns, filter by client or project, and even duplicate existing reports for new use cases. This allows teams to access key data quickly and accurately, even at a granular level.

However, setting up complex reports can be challenging. In some cases, you may need support from Workamajig’s reporting specialists. While these experts know the system inside and out, they don’t always have a strong understanding of real-world business use cases. This can lead to frustrating back-and-forth discussions when you’re trying to solve a specific problem.

That said, working through those calls taught me a lot about how Workamajig functions behind the scenes. It helped me bridge the gap between technical execution and business needs, which in turn made it easier to support my clients.

4. Rate Cards and Profitability Tracking

Workamajig includes a native rate card system that lets you assign different billing rates to team members, roles, and projects. This feature gives agencies a clear picture of profitability across a wide range of scenarios, even when projects include complex dependencies or shifting scopes.

Having access to this level of financial insight is invaluable for service-based businesses. It allows you to make data-informed decisions about staffing, pricing, and project prioritization.

5. Weakness in Internal Communication and Handoffs

One of Workamajig’s major limitations is its handling of internal communication. The platform lacks robust features for detailed collaboration, which makes it harder to manage project handoffs and maintain consistent visibility across departments.

For this reason, I recommend pairing Workamajig with a tool like Asana or Jira. These platforms are better suited for team communication and task-level execution. When used together, Workamajig serves as the operational engine, while the other tool handles daily collaboration.

To make this work, it is absolutely essential to maintain consistent language, structure, and expectations across both systems. Without that alignment, using two platforms can lead to confusion and inefficiencies.

6. Customization Requires Technical Expertise

While Workamajig offers customization options, unlocking them often requires advanced knowledge that is not well documented in the standard help center.

Getting support for these features usually involves escalating your request through multiple tiers of support. Eventually, you’ll reach someone who understands the technical details, but they may not grasp your business goals. This disconnect can lead to long turnaround times and unclear communication.

Because of this, I’ve invested time in learning the platform deeply so I can serve as a bridge between Workamajig’s technical capabilities and the real business problems my clients are trying to solve.

7. Overengineering Can Lead to Burnout

With great reporting power comes great responsibility. Workamajig allows for highly granular project structures, which can tempt teams to overengineer their workflows.

If the platform becomes too complex, it quickly turns into a burden. Team members may stop using it altogether, project managers can become overwhelmed, and leadership loses the ability to see meaningful trends across projects.

The key is to avoid the urge to track everything. Focus on the data that actually drives decisions and keep structures as simple as possible.

8. The User Interface Feels Outdated

There’s no getting around it—Workamajig looks old.

Compared to modern tools with sleek, intuitive interfaces, Workamajig’s visual design can feel dated. For clients and teams used to polished experiences, this might be a drawback.

However, the development team has clearly prioritized functionality over aesthetics. If performance and reporting are more important to your agency than having a flashy UI, the trade-off might be worth it.

Final Thoughts: Is Workamajig the Right Fit?

Workamajig is not trying to be everything for everyone. It is purpose-built for agencies that need accurate forecasting, real-time resource management, and reliable financial reporting.

If your team works on large, complex, long-term projects, Workamajig can help you streamline operations and make smarter decisions. But if your agency thrives on creative collaboration, speed, and flexibility, the platform might feel heavy unless paired with a tool that fills those communication gaps.

Pros:

• Excellent reporting features

• Smart handling of long-term tasks

• Built-in rate cards for financial visibility

• Reliable and flexible time tracking

Cons:

• Outdated user interface

• Weak native integrations

• Steep learning curve for customizations

• Can become overwhelming if overstructured