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Refund Policy

Refund Policy

Effective Date: August 10, 2025

Castle Ops is committed to delivering high-quality services and providing transparency in our business practices. This Refund Policy outlines the conditions under which refunds may be issued and how we handle personal data during refund requests in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

1. Services Provided

Castle Ops provides Operations Consulting. Due to the customized nature of our services, refunds are generally not issued once work has begun.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

  • Duplicate or accidental payments

  • A cancellation made prior to any services being rendered

  • Failure on our part to deliver the service as agreed, and no suitable alternative can be arranged

Refunds must be requested within 7 days of the issue. Requests submitted after this period may not be eligible.

3. Non-Refundable Circumstances

We do not issue refunds for:

  • Services already delivered, whether in full or in part

  • Missed consultations or failure to provide necessary client information

  • Time spent on planning, research, or communication prior to cancellation

4. How to Request a Refund

You may request a refund by contacting us at:
Email: savblank@castle-ops.com
Please include your full name, date of purchase, service details, and the reason for the request. We will review your request and respond within 3–5 business days.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method used. Please allow up to 10 business days for processing, depending on your bank or payment provider.

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Privacy and Data Use

In accordance with the GDPR (for EU/EEA users) and the California Consumer Privacy Act (CCPA/CPRA):

  • Any personal data submitted during a refund request (such as your name, contact information, and payment details) will be used only for processing that request and fulfilling legal obligations (e.g., accounting).

  • We do not sell or share your personal data with third parties.

  • You have the right to access, correct, or delete your personal data related to a refund request.

  • You may also request information about how your data is used by contacting us at the email listed above or by reviewing our Privacy Policy for more information.

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